How we handle your information

Information we may collect

When you use our home energy request form or contact us, we may collect the information you choose to provide, such as your:

• name;
• email address;
• phone number;
• service address (the home you'd like reviewed);
• estimated monthly electric bill; and
• any details you share about your home, energy goals, or existing solar.

If you later choose to share a copy of your electric bill, that is optional and only at your request. We may also receive basic, non-identifying technical information (such as general device or browser type) when you visit the site.

Why we collect it

We use this information to respond to your request, prepare a personalized home energy review and savings estimate, and follow up with you about it. Providing your service address helps us review roof orientation and basic solar suitability before we talk.

How we may contact you

If you submit a request, you agree that Mainstay may contact you by phone, text, or email about that request. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can ask us to stop contacting you at any time.

How we use your information

We use the information you provide to evaluate your request, prepare estimates and recommendations, and — if you decide to move forward — coordinate with qualified local installation partners. We may also use it to improve our services. We do not use it for unrelated marketing.

We do not sell your personal information

Mainstay does not sell your personal information.

Limited sharing with service partners

We share your information only when it's needed to evaluate or fulfill your request — for example, with an approved local installation partner if you choose to proceed, or with service providers that help us operate (such as email or scheduling tools) under appropriate confidentiality obligations. We don't share your information with unrelated third parties for their own marketing.

No guarantee of savings, eligibility, or performance

Any savings estimate, incentive indication, or eligibility note we provide based on preliminary information is an estimate only — not a guarantee of savings, program or tax-credit eligibility, or system performance. Actual results depend on your home, usage, equipment, installation, utility rates and tariffs, incentive rules, financing, and a detailed assessment. We'll explain the key assumptions behind any estimate before you commit to anything.

Your choices — correction and deletion

You can ask us to review, correct, or delete the personal information you've shared with us, and you can ask us to stop contacting you. To make a request, use the contact form on this site until a dedicated privacy email is confirmed. We'll respond within a reasonable timeframe. Some information may be retained where needed for legitimate business or legal reasons.

Changes to this summary

This is a draft and may change as Mainstay finalizes its practices. When updated, the current version will be posted on this page.

Contact

Questions about this summary or your information? Contact: Please use the contact form on this site until a dedicated privacy email is confirmed.